residentportal.comWelcome to the Resident Portal App

How-To Videos How-To Guides App Features Features Tips FAQs Contact Us get ResidentPortal for iPhone get ResidentPortal for Android How-To Videos How-to Guides App Features Features Tips FAQs FAQs Contact Us get ResidentPortal for iPhone get ResidentPortal for Android View the website View the app Language: Español(ES) 中文 हिंदी português français Español(MX) Español(US) English(US) English(GB) English(IE) Welcome to Resident P ortal View the App View the Website Language: Español(ES) 中文 हिंदी português français Español(MX) Español(US) English(US) English(GB) English(IE) Welcome to the Resident P ortal app. How-to Videos App Features Tips FAQs Contact Us How-to Guides Features Tips FAQs Contact Us CHECK OUT THE APP DISCOVER 4.0 View the website View the app Language: Español(ES) 中文 हिंदी português français Español(MX) Español(US) English(US) English(GB) English(IE) Helpful How-To Guides Enroll Edit Account Information Make a Payment Set Up a Recurring Payment Submit a Maintenance Request Contact the Property 1. On the Login screen, click "Need to Sign Up?" 2. Search for your property 3. Enter your information as you entered it on your application & click "Create Account" 1. Click on the Circle in the top right corner of your screen (it may be your profile picture) 2. Select "Personal Information" 3. From here, you can update your Profile Photo, Password, Phone Number or Language Preferences 1. Click the Payments icon on the top navigation bar 2. Click on"Make a Payment" on the Right side of your screen 3. Follow the prompts on the screen to Select a Payment Amount, Choose a Payment Method, Agree to the Terms and Conditions, and then click "Make Payment" 1. Click the Payments icon on the top navigation bar 2. Select the "Auto-Payments" tab 3. Click "Add New Auto Payment" 4. Follow the prompts on the screen to choose Payment Frequency, Payment Amount, Payment Day, Start and End Months, Agree to the Terms and Conditions, and then click "Add Auto Payment" 1. Click the hamburger icon to open the Main Menu 2. Click "My Apartment" 3. Click "Maintenance Requests". 4. Click "Request Maintenance". From this screen you can also view your Open Requests and Past (completed) Requests. 5. Follow the prompts on the screen to complete details of the maintenance issue. If you only have one request, click "Submit". If you have additional requests, click "Submit & Add Another Issue". 1. Click the hamburger icon to open the Main Menu 2. Click "Contact Property" 3. Follow the prompts to fill out the form When complete, click "Send Message" How-To Videos How-To Guides "Alexa, start ResidentPortal" The ResidentPortal App makes life easier! With it, you can quickly pay rent, submit a maintenance request, get announcements, communicate with your property manager, add vehicle information, and get notified that a package has arrived. With ResidentPortal, you can take care of it all! Alexa Skill Contact Property Guest Manager Maintenance Requests Messages One-Tap Pay One-Time Payments Optical Character Recognition (OCR) ParcelAlert Notifications Recurring Payments RentNotify Vehicles And much more! Alexa Skill: Check your account balance, make rent payments, check office hours, and ask about upcoming community events, with Alexa's ResidentPortal skill. Contact Property: Contact your property directly from the app. The app automatically routes your call to the appropriate after-hours number when the office closes. Guest Manager: Make guest access easy and secure. Maintenance Requests: Submit maintenance requests with pictures of the issues. Messages: Never miss an important announcement, event, or message from your community. One-Tap Pay: Pay rent with a single tap. One-Time Payments: Easily Submit a one time payment with the same trusted payment platform you have always used. Optical Character Recognition (OCR): Take a picture of your check or credit card to pay your rent. Parcel Alert Notifications: Get notified when your packages arrive. Recurring Payments: Easily schedule new auto-payments, ensuring your rent will never be late. RentNotify: Sends push notifications to your device, reminding you to pay rent. Vehicles: Add and edit vehicles to avoid parking fees. And much more!: Download the ResidentPortal App today and have the office at your fingertips, 24/7. Amenities Classifieds Community Feed Events Messages Mobile Friendly/Responsive Templates Property Services Recurring Payments Referrals Rentable Items Resident Alerts Reviews And much more! Amenities: Reserving amenities is easier than ever. Whether you want to reserve the clubhouse for a game night with friends, claim the pool for your epic pool party, or anything else, you can reserve them all through ResidentPortal. Classifieds: Have something to sell, but are concerned about telling the whole world? Use the classifieds section to post items to your community. Community Feed: There's always something happening in your community. ResidentPortal now features a Community Feed to keep you up to date on community events, announcements, and deadlines. Never feel left out again! Events: With the addition of the Community Feed, keeping up to date on Community Events has never been easier. You can now RSVP to community events and we'll keep track of the events you’ve responded to. Messages: Never miss an important announcement, event, or message from your community. Mobile Friendly/Responsive Templates: Our new ResidentPortal was created with mobile in mind. Have fun browsing the Portal on your mobile, tablet, or desktop. Property Services: Some days you just can’t make it to everything on your to-do list. Properties can now offer services like Laundry Service, Dog Walking, or Maid Services for residents who need a little help. Recurring Payments Take a picture of your check or credit card to pay your rent. Referrals: Love where you live? Refer a friend. The community experience only gets better when you live with people you know. Rentable Items: Is there something missing from your apartment that would make your life better? Your property may have certain items available to rent, including parking spaces, garage units, TV units, beds, etc. Resident Alerts: This new section provides alerts that apply to you specifically. Is your payment information expiring soon? Did you forget to add your renter's insurance information? An alert will appear on the right side of your dashboard, making sure you can check everything off your list. Reviews: Is your property simply amazing? Leave a review to let others know about your 5 star experience! And much more!: Log in to ResidentPortal today to have the office at your fingertips, 24/7. App Features Don't share your payment information with your roommates! Each roommate can have their own ResidentPortal account. For assistance with community related issues, use the "Contact" section on the Main Menu. Set up an Automatic Payment and never worry about paying your rent on time again! See something listed here that you can't access? Contact your Property for more information. Have an idea that will make the app better? Submit Feedback under "App Feedback" Tips MY ACCOUNT PAYMENTS MAINTENANCE What do I do if I forgot my password? You can select "Forgot Password" on the login screen, which will immediately send you a password reset email. If you're still experiencing issues, you can also reach out to your property, to ensure they have the correct email address on file. If your phone allows fingerprint login, you can also use that to enter the app! How do I update my information if I moved apartments? The ResidentPortal App allows you to access your multiple leases (Past, Current, Notice, Future) from a single login. When moving to a new property, you will be directed to a new "Select Your Property" screen, where you will see "[your property name] - NEW" in the list. Select that property and complete the enrollment steps. After that, you can quickly change your property or unit by select...